We’re Here to Help

Thank you for shopping with VERNALWING.

Whether you have a question about a product, need assistance with an order, want to learn more about shipping or returns, or simply need help finding the right item, our customer service team is ready to assist you.

We want every part of your experience with VERNALWING to feel clear and straightforward—from browsing our collections to receiving your order.

Customer Support

For general questions, order assistance, product inquiries, returns, shipping concerns, or account-related help, please contact us using the details below.

Email: service@vernalwing.com
Phone: +1 (845) 299-6427

When contacting us about an existing order, please include your order number and the email address used when placing the order. Providing these details helps us locate your purchase and assist you more efficiently.

What We Can Help With

Our customer service team can assist with:

  • Product information and general sizing questions
  • Order status and tracking
  • Shipping and delivery questions
  • Returns and refunds
  • Incorrect, missing, or damaged items
  • Payment or checkout questions
  • Website and account support
  • General feedback about VERNALWING

If your inquiry involves a product issue, including clear photos when you contact us can help us review the situation more quickly.

Order & Shipping Questions

Once your order has been shipped, tracking information will be sent to the email address associated with your purchase.

Please keep in mind that tracking information may not update immediately after a shipping label is created. If your tracking has not updated or you believe there may be an issue with your delivery, contact us and our team will help you review the order status.

For complete information regarding processing, delivery, and shipping conditions, please refer to our Shipping Policy.

Returns & Refunds

If an item is not right for you, please review our Return & Refund Policy before sending anything back.

To help us process your request correctly, contact our customer service team before returning an item. Please include your order information and a short explanation of the reason for your return.

If you received an incorrect or damaged product, contact us as soon as possible with your order number and supporting photos.

Business Address

VERNALWING is operated by:

CHUNYAN INTERNATIONAL
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States

Please note that this address is our business contact address. Customers should not send returns to this address unless our customer service team has provided return instructions and confirmed the appropriate return location.

Partnerships & Collaborations

Interested in working with VERNALWING?

We welcome inquiries from creators, media professionals, publishers, and potential business partners.

For collaboration, media, or partnership requests, please email:

service@vernalwing.com

Including “Collaboration”, “Partnership”, or “Media Inquiry” in your subject line will help us identify your message.

Share Your Feedback

We are always interested in hearing from our customers.

If you have suggestions about our products, collections, website, or shopping experience, feel free to reach out. Customer feedback helps us understand what is working well and where we can continue to improve.

Contact Information

VERNALWING
Operated by CHUNYAN INTERNATIONAL

Email: service@vernalwing.com
Phone: +1 (845) 299-6427
Website: vernalwing.com

Address:
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States

We appreciate your interest in VERNALWING and look forward to assisting you.