Privacy & Security
At VERNALWING, operated by CHUNYAN INTERNATIONAL (“VERNALWING,” “we,” “us,” or “our”), we respect the privacy of our customers and visitors.
This Privacy & Security Policy explains how we collect, use, disclose, retain, and protect personal information when you visit vernalwing.com, create an account, make a purchase, contact our customer service team, subscribe to communications, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this policy.
If you have questions about your privacy or the way we handle personal information, you may contact us at service@vernalwing.com.
1. Information We May Collect
The personal information we collect depends on how you interact with VERNALWING.
Information You Provide Directly
When you shop with us or use certain website features, you may provide information such as:
Your first and last name
Email address
Telephone number
Billing address
Shipping address
Account login information
Order and purchase information
Product preferences
Marketing preferences
Customer service communications
Reviews, comments, photographs, or other content you choose to submit
When you make a purchase, payment information may be collected and processed through our payment service providers.
Depending on the payment method and service provider involved, we may not receive or have access to your complete payment card information.
Information Collected Automatically
When you browse or interact with vernalwing.com, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate geographic location derived from IP address
Pages viewed
Products viewed
Links or buttons clicked
Referring website or source
Date and time of visits
Shopping cart activity
Website interaction information
Cookie identifiers and similar technical data
This information helps us operate, secure, understand, and improve our website.
2. Information Related to Your Account
If VERNALWING allows you to create a customer account, we may maintain information associated with that account, such as:
Your name
Email address
Login credentials
Saved addresses
Order history
Account preferences
Saved shopping information, where available
You are responsible for maintaining the confidentiality of your account credentials.
If you believe another person has gained unauthorized access to your account, please contact us promptly at:
You may also be able to update certain account information through your customer account settings.
3. How We Collect Personal Information
We may obtain personal information from several sources.
Directly From You
For example, when you:
Place an order
Create an account
Sign up for emails
Contact customer service
Submit a review
Complete a form
Participate in a promotion
Communicate with us
Automatically Through Our Website
We may collect information through:
Cookies
Server logs
Pixels
Tags
Local storage
Analytics technologies
Similar tracking or measurement technologies
From Service Providers and Business Partners
We may receive information from companies that assist us with activities such as:
Payment processing
Order fulfillment
Fraud detection
Delivery
Website hosting
Analytics
Customer support
Advertising
Marketing communications
The information we receive depends on the services those providers perform for us.
4. How We Use Personal Information
We may use personal information for legitimate business and commercial purposes, including to:
Process Purchases
We use information to:
Receive and process orders
Verify payment
Prepare purchases for fulfillment
Arrange shipping and delivery
Send order confirmations
Provide tracking information
Process returns and refunds
Provide Customer Service
We may use your information to:
Answer product questions
Assist with orders
Resolve shipping concerns
Handle returns or refund requests
Respond to customer feedback
Investigate problems with purchases
Manage Customer Accounts
We may process information to:
Create and maintain accounts
Authenticate users
Save account preferences
Display order history
Help restore account access
Improve VERNALWING
We may use website activity and customer information to:
Understand how visitors use our website
Identify popular products and collections
Improve navigation and website functionality
Develop new features
Evaluate website performance
Improve our product selection and customer experience
Protect Our Business and Customers
Personal information may also be used to:
Detect fraudulent transactions
Prevent payment abuse
Protect customer accounts
Investigate suspicious activity
Maintain website security
Prevent misuse of promotions or services
Enforce our policies and Conditions of Use
Communicate With You
We may send communications relating to:
Orders
Shipping
Returns
Refunds
Account security
Customer support
Important website or policy updates
Where permitted and based on your preferences, we may also send promotional communications about VERNALWING products, offers, or collections.
5. Marketing Communications
If you choose to subscribe to marketing communications, we may use your email address or other contact information to send:
Product announcements
Special offers
Promotions
New collection information
Store updates
You may unsubscribe from marketing emails at any time by using the “Unsubscribe” link included in the email.
You may also contact:
to request removal from marketing communications.
Even if you unsubscribe from marketing, we may continue sending non-promotional communications that are necessary for your purchases or account, such as order confirmations, shipping updates, security notices, and customer service responses.
6. Cookies and Similar Technologies
VERNALWING may use cookies and similar technologies to operate and improve our website.
Cookies are small files or identifiers that may be stored on your browser or device.
We may use these technologies to:
Keep items in your shopping cart
Remember account or website preferences
Maintain login sessions
Understand how customers navigate our website
Measure website performance
Detect security risks
Improve products and content
Measure marketing effectiveness
Personalize certain website experiences
Types of Cookies
Cookies used through our website may include:
Strictly Necessary Cookies
These cookies support essential functions such as checkout, shopping carts, security, and account authentication.
Functional Cookies
These cookies help remember selections and preferences.
Analytics Cookies
These technologies help us understand how visitors interact with the website.
Advertising or Marketing Cookies
Where used, these technologies may help measure advertising campaigns or provide advertising that may be more relevant to visitors.
7. Your Cookie Choices
Most browsers allow you to manage, limit, or delete cookies through browser settings.
You may also have access to cookie or privacy controls directly through our website where such controls are provided.
Blocking certain cookies may affect website functions. For example, shopping cart, login, checkout, or personalization features may not operate correctly if required cookies are disabled.
Where required by applicable privacy law, we will provide additional choices regarding eligible advertising or tracking technologies.
8. How We May Disclose Personal Information
We do not disclose personal information simply because another company asks for it.
We may disclose information when reasonably necessary to operate VERNALWING and provide our services.
Service Providers
Information may be provided to vendors performing services on our behalf, including:
E-commerce technology providers
Website hosting providers
Payment processors
Fraud prevention providers
Fulfillment partners
Shipping and delivery companies
Customer support providers
Email and communication providers
Data analytics providers
Marketing and advertising service providers
IT and cybersecurity providers
Professional advisers
These providers may receive only the information reasonably necessary to perform the applicable service.
Shipping and Fulfillment
For example, a shipping or fulfillment provider may need:
Your name
Delivery address
Telephone number
Email address
Relevant order information
in order to deliver your purchase.
Payment Processing
Payment information may be processed by third-party payment services.
Their handling of payment information may also be governed by their own privacy policies and security practices.
Legal and Security Purposes
We may disclose information where reasonably necessary to:
Comply with applicable laws
Respond to lawful government requests
Respond to court orders or subpoenas
Investigate fraud or unlawful conduct
Protect customers
Protect our legal rights
Protect the security of our website
Establish, exercise, or defend legal claims
Business Transactions
If CHUNYAN INTERNATIONAL is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, information associated with our business may be transferred as part of that transaction, subject to applicable law.
9. Sale, Sharing, and Targeted Advertising
VERNALWING does not sell personal information in exchange for monetary payment.
However, privacy laws in some U.S. states may define terms such as “sale” or “sharing” more broadly than an ordinary exchange of information for money.
For example, certain disclosures involving advertising cookies, analytics technologies, or advertising partners may potentially be treated as a sale, sharing, or targeted advertising activity under applicable state privacy laws.
Where VERNALWING engages in activities covered by those laws and where the law applies to us, eligible consumers may have the right to opt out.
Where available, privacy choices may be exercised through website privacy controls or by contacting:
We will also process legally recognized browser or device-based privacy preference signals where required by applicable law and supported by our website systems.
10. Payment Information
We take payment security seriously.
Online payments may be processed by independent payment service providers rather than directly through VERNALWING’s own systems.
We use payment information only as reasonably necessary to:
Complete transactions
Verify payments
Prevent fraud
Process refunds
Resolve payment disputes
Payment processors may maintain information according to their own legal, security, and retention requirements.
We encourage customers never to send complete credit card information to us through ordinary email.
11. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against risks such as:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Depending on the systems involved, safeguards may include access controls, secure communications, security monitoring, restricted system permissions, and trusted service providers.
However, no online website, electronic transmission, storage system, or security method can be guaranteed to be completely secure.
For this reason, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
You should also protect your account by using a strong password and avoiding sharing your login credentials with others.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected or for another legitimate purpose permitted by law.
Retention periods may depend on factors such as:
Whether you maintain an active customer account
Whether we need information to complete an order
Returns or refund periods
Fraud prevention requirements
Tax and accounting obligations
Legal requirements
Contractual obligations
Dispute resolution
Security needs
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Backup copies may remain for a limited period until they are overwritten or deleted through normal system processes.
13. Your Privacy Choices
Depending on where you live and the privacy law that applies, you may have certain rights regarding your personal information.
Those rights may include the ability to:
Confirm whether we process your personal information
Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a portable copy of certain information
Opt out of certain sales of personal information
Opt out of certain sharing or targeted advertising
Limit certain uses of sensitive personal information where applicable
Appeal certain decisions regarding a privacy request where applicable
Exercise privacy rights without unlawful discrimination
These rights are subject to applicable legal definitions, exceptions, eligibility requirements, and verification procedures.
14. How to Submit a Privacy Request
To request access, correction, deletion, or another applicable privacy right, contact us at:
Please include “Privacy Request” in the subject line where possible.
Your request should provide sufficient information for us to understand what right you wish to exercise.
To protect customers from unauthorized access or deletion of information, we may need to verify your identity before completing certain requests.
Depending on applicable law, an authorized agent may also be permitted to submit a request on your behalf. We may request evidence that the agent is authorized to act for you.
We will respond within the time required by applicable law.
If we are legally permitted to deny or limit a request, we will provide an explanation where required.
15. California Privacy Rights
This section applies only to the extent the California Consumer Privacy Act, as amended (“CCPA”), applies to VERNALWING and to the relevant processing of personal information.
Eligible California residents may have rights including:
The right to know what personal information is collected and how it is used or disclosed
The right to access certain personal information
The right to request deletion, subject to legal exceptions
The right to correct inaccurate personal information
The right to opt out of qualifying sales or sharing of personal information
The right to limit certain uses or disclosures of sensitive personal information where applicable
The right to non-discrimination for exercising applicable privacy rights
Where legally required, qualifying California privacy requests may be submitted through the methods made available on our website or through:
California Notice at Collection
Depending on how you interact with VERNALWING, categories of personal information we may collect can include:
Identifiers and contact information
Customer account information
Commercial and transaction information
Internet or electronic activity
Approximate location information
Customer service communications
User-submitted content
Preferences and inferences based on shopping activity
Other information you voluntarily provide
We collect this information for the purposes described throughout this Privacy & Security Policy, including order fulfillment, customer support, website operation, security, fraud prevention, analytics, communications, and marketing where permitted.
We retain these categories only for as long as reasonably necessary for the applicable purposes, taking into account legal and operational requirements.
16. Privacy Rights in Iowa and Other U.S. States
Residents of Iowa and certain other U.S. states may have privacy rights under their state’s consumer privacy laws when those laws apply to VERNALWING.
Depending on the applicable jurisdiction, these may include rights to:
Confirm whether personal data is being processed
Access certain personal data
Delete qualifying personal data
Obtain a copy of qualifying personal data
Opt out of certain qualifying uses or sales of personal data
Exercise other rights provided by applicable state law
Because privacy laws differ from state to state and may apply only when specified legal thresholds or other requirements are met, the exact rights available to you will depend on your state of residence and applicable law.
Requests may be submitted to:
17. Public Reviews and Other User Content
Certain parts of VERNALWING may allow customers to submit reviews, ratings, photographs, questions, or comments.
Information that you intentionally publish through a public feature may be visible to other website visitors.
For this reason, please avoid including sensitive personal information in:
Product reviews
Public comments
Uploaded photographs
Questions and answers
Other publicly visible website content
Information made public by you should not be treated as confidential.
We may moderate user-submitted content according to our Conditions of Use and applicable law.
18. Children’s Privacy
VERNALWING is a general retail website and is not directed to children under 13 years of age.
We do not knowingly collect personal information online from children under 13 in circumstances covered by the Children’s Online Privacy Protection Act.
If you believe a child under 13 has provided personal information to us, please contact:
If we determine that personal information was collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.
19. International Visitors
VERNALWING is operated by CHUNYAN INTERNATIONAL in the United States.
If you access our website from outside the United States, personal information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.
Privacy and data protection laws in those jurisdictions may differ from the laws where you live.
Where required by applicable law, we will use appropriate safeguards relating to international transfers of personal information.
20. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or other independent services.
Once you leave VERNALWING or interact directly with a third-party service, that third party’s privacy policy may apply.
We are not responsible for the independent privacy or security practices of websites or services that we do not control.
We encourage you to review their privacy information before providing personal information.
21. Changes to This Privacy & Security Policy
We may update this Privacy & Security Policy from time to time to reflect:
Changes to our business
New website functions
New technologies
Changes to service providers
Changes to data practices
Changes in applicable privacy laws
When we update this policy, we will publish the revised version on this page and update the “Last Updated” date.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this page periodically.
22. Contact Us
If you have questions, concerns, complaints, or privacy requests relating to this Privacy & Security Policy, please contact us:
VERNALWING
Operated by CHUNYAN INTERNATIONAL
Website: vernalwing.com
Email: service@vernalwing.com
Phone: +1 (845) 299-6427
Company Address:
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States
For privacy-related emails, using “Privacy Request” in the subject line may help us identify your request more efficiently.
© 2026 CHUNYAN INTERNATIONAL. All rights reserved.