Below you’ll find answers to common questions about orders, shipping, tracking, returns, refunds, sizing, payments, and customer support.

If you cannot find the answer you need, please contact us at:

service@vernalwing.com

Orders

Can I change my shipping address after placing an order?

If your order has not yet entered fulfillment, we may be able to update the shipping address.

Please contact us as soon as possible at:

service@vernalwing.com

Include your order number and the correct shipping address.

Please make sure your address includes all necessary information, such as:

  • Street address
  • Apartment or suite number
  • City
  • State
  • ZIP code
  • Telephone number where applicable

Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

Can I change an item after placing my order?

If your order has not yet been processed, we may be able to help with certain changes, including:

  • Size
  • Color
  • Quantity
  • Shipping address
  • Removing an item

Contact us immediately at service@vernalwing.com with your order number and requested change.

Once fulfillment has started or the package has shipped, we may no longer be able to modify the order.

How do I cancel my order?

Please contact us as soon as possible at:

service@vernalwing.com

Include your order number and tell us that you would like to cancel.

We will make reasonable efforts to cancel the order before it enters fulfillment.

Once your order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery according to our Return & Refund Policy.

How long does it take to process my order?

Most VERNALWING orders are processed within:

1–3 business days

During holidays, major promotions, seasonal sales, or other periods of high order volume, processing may take up to:

7 business days

Business days generally exclude weekends and U.S. public holidays.

Why haven’t I received an order confirmation email?

Order confirmation emails are normally sent shortly after an order is successfully placed.

If you do not see the email:

  1. Check your spam or junk folder.
  2. Confirm that you entered the correct email address during checkout.
  3. Allow a short period for the email system to process the notification.

If you still cannot locate the confirmation, contact:

service@vernalwing.com

Please provide your name and any available order information so we can assist you.

Why haven’t I received a shipping confirmation?

A shipping confirmation is sent after your order has been dispatched.

Because most orders require 1–3 business days for processing, you may not receive shipping information immediately after placing the order.

During busy periods, processing may take longer.

If more than 7 business days have passed without a shipping update, please contact:

service@vernalwing.com

Shipping & Delivery

How long does shipping take?

After your order has been dispatched, standard shipping generally takes approximately:

5–7 business days

Combined with normal order processing, most orders may arrive approximately:

6–10 business days after the order is placed

These are estimates rather than guaranteed delivery dates.

Weather, carrier delays, holidays, destination, and other circumstances may affect delivery times.

How do I track my order?

Once your order ships, we will normally send tracking information to the email address used during checkout.

You can use the tracking number or tracking link provided in that email to follow the shipment.

If you cannot find your tracking information, contact:

service@vernalwing.com

and include your order number.

Why isn’t my tracking number working?

Tracking information may not become active immediately after shipment.

Please allow up to:

72 hours

for the carrier to scan the package and update its tracking system.

During this period, you may see messages such as:

  • Label Created
  • Shipment Information Received
  • Awaiting Carrier Pickup
  • Tracking Not Available

This does not necessarily mean that there is a problem with your order.

Why hasn’t my tracking information updated?

Tracking updates can sometimes pause while a package is moving between carrier facilities.

Common reasons include:

  • The package is in transit between sorting centers.
  • The carrier has not performed a new scan.
  • Weekend or holiday schedules have delayed updates.
  • The shipment is moving through a high-volume distribution center.

If the estimated delivery period has passed and there has been no meaningful tracking update, contact us at:

service@vernalwing.com

Why did my order arrive in more than one package?

VERNALWING may fulfill products from different inventory or fulfillment locations.

If your order contains several products, they may:

  • Ship separately
  • Have different tracking numbers
  • Arrive on different days

This allows available products to be shipped without unnecessarily waiting for other items in the same order.

Please review all tracking numbers associated with your purchase before reporting a missing item.

What should I do if only part of my order arrives?

First, check your shipping confirmation emails to determine whether your order was divided into multiple shipments.

If additional packages are still in transit, they may arrive separately.

If all tracking numbers show delivered but an item is still missing, please contact:

service@vernalwing.com

Include your order number and identify the missing product.

Why was my package returned to the sender?

Packages may be returned for several reasons, including:

  • Incorrect shipping address
  • Incomplete address
  • Missing apartment or suite number
  • Failed delivery attempts
  • Invalid contact information
  • Package not collected
  • Customer refusal
  • Other carrier delivery issues

If your package has been returned, please contact service@vernalwing.com so we can review the situation.

What happens if I entered the wrong shipping address?

Contact us immediately.

If the order has not entered fulfillment, we will try to update the address.

Once the package has shipped, we cannot guarantee that the address can be changed.

VERNALWING cannot guarantee successful delivery when incorrect or incomplete shipping information was provided at checkout.

Do I need to be home when my package arrives?

This depends on the shipping carrier, destination, package value, and delivery method.

Some shipments may be delivered without a signature, while others may require one.

If a signature is required and you miss the delivery, follow the carrier’s tracking information for instructions regarding:

  • Redelivery
  • Pickup
  • Delivery scheduling

My tracking says “Delivered,” but I can’t find my package. What should I do?

First, please:

  • Check around your property.
  • Ask household members.
  • Check with neighbors where appropriate.
  • Look around entrances, mailrooms, porches, or other safe delivery locations.
  • Review the carrier’s delivery information.

Sometimes carriers mark a package as delivered shortly before the physical delivery is completed.

If you still cannot locate the package, contact the carrier and then contact us at:

service@vernalwing.com

We will assist you with the available shipment information.

Returns & Refunds

What is VERNALWING’s return policy?

Eligible products may generally be returned for a refund if you submit your return request within:

7 business days after delivery

Returned products must generally be:

  • Unused
  • Unworn
  • Unwashed
  • Unaltered
  • In original condition
  • With original tags
  • With original packaging and accessories where applicable

Please review our full Return & Refund Policy before sending anything back.

How do I start a return?

Do not send the product back without contacting us first.

Email:

service@vernalwing.com

Please provide:

  • Your name
  • Order number
  • Product being returned
  • Reason for return
  • Photos where applicable

Once your request is reviewed, we will provide the appropriate return instructions and return destination.

Can I send my return to the company address listed on the website?

Not unless our customer service team specifically tells you to do so.

Our corporate business address may be different from the warehouse or facility that processes returns.

Always contact:

service@vernalwing.com

before sending a return.

Who pays for return shipping?

For ordinary returns resulting from:

  • Change of mind
  • Sizing preference
  • Color preference
  • Personal preference

the customer is generally responsible for return shipping.

If we confirm that we sent the wrong product or that an item arrived damaged or defective, VERNALWING will generally cover reasonable return-related shipping costs according to our Return & Refund Policy.

Are original shipping charges refundable?

For standard change-of-mind or preference-based returns, original shipping charges are generally non-refundable.

If the issue resulted from a verified error by VERNALWING or applicable law requires otherwise, the situation will be handled accordingly.

Can I exchange an item for a different size or color?

For preference-based size or color changes, we generally recommend:

  1. Returning the original eligible item for a refund.
  2. Placing a new order for the preferred size or color.

This prevents your preferred option from becoming unavailable while your original product is being returned.

What if I received the wrong item?

Please contact us within:

30 business days after delivery

at:

service@vernalwing.com

Include your order number and clear photographs showing the product you received.

Once the issue is verified, we will provide the appropriate resolution.

What if my product arrives damaged or defective?

Please contact us within:

30 business days after delivery

Provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Packaging photos where relevant

Do not discard the product or packaging before we have reviewed your request.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate solution.

Are all products returnable?

No.

Certain products may not qualify for standard returns for hygiene, personalization, or resale reasons.

Examples may include:

  • Earrings or pierced jewelry after opening or use
  • Hygiene-sensitive items after opening or use
  • Intimate apparel where identified
  • Used or worn products
  • Washed products
  • Altered products
  • Items without required tags
  • Personalized or customized merchandise
  • Products clearly marked Final Sale or Non-Returnable

Please check the applicable product page and our Return & Refund Policy before purchasing.

Can customized jerseys or personalized products be returned?

Products customized with customer-selected details, such as:

  • Names
  • Numbers
  • Lettering
  • Personalized designs

are generally not eligible for change-of-mind returns.

However, if a customized product arrives damaged, defective, or materially different from what you ordered, please contact us.

When will my refund be processed?

Once your return reaches the designated return facility, inspection generally takes:

1–3 business days

After the return is approved, we normally initiate the refund within:

3–5 business days

Your financial institution may then require additional time to post the refund.

Why haven’t I received my refund yet?

After we issue a refund, your bank, card issuer, or payment provider controls how quickly the funds appear in your account.

This additional processing period commonly takes approximately:

3–7 business days

As a result, the total time between your returned package arriving and the refund becoming visible may generally be approximately:

4–12 business days

If we have confirmed that your refund was issued but it has not appeared after the expected period, please contact your bank or payment provider first.

You may also contact us for confirmation of the refund status.

Products & Sizing

What types of products does VERNALWING sell?

VERNALWING currently offers products across seven main categories:

  • Activewear
  • Bags
  • Eyewear
  • Jewelry
  • Shoes
  • Watches
  • Women’s Fashion

Our Activewear collection also includes:

  • Basketball Uniforms
  • Rugby Uniforms
  • Yoga Clothing
  • Football Jerseys

How do I choose the right size?

Please review the sizing information available on the individual product page before placing your order.

Sizing may vary between different products, designs, and manufacturers.

We recommend comparing the measurements shown on the product page with an item you already own or with your body measurements where appropriate.

Do not rely only on your usual size label if specific measurements are provided.

Are product colors exactly the same as shown online?

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on:

  • Screen brightness
  • Monitor calibration
  • Device display
  • Photography lighting
  • Manufacturing variations

Small differences in color appearance are therefore possible.

Will every product look exactly like the product photos?

We aim to provide accurate product photographs and descriptions.

Minor differences may occur due to lighting, display settings, production batches, materials, or normal manufacturing variations.

If you believe the product you received is materially different from what you ordered, contact us at service@vernalwing.com.

Payments & Security

What payment methods do you accept?

The available payment methods are displayed during checkout.

Payment options may vary depending on your location, device, order, or payment service availability.

Please select one of the payment methods shown on the checkout page.

Is my payment information secure?

We use reasonable security measures and third-party payment technologies designed to protect online transactions.

Payment information may be processed directly by payment service providers rather than stored by VERNALWING.

For security reasons, please never send your complete credit card information to us through ordinary email.

Why is my payment being declined?

A transaction may be declined for reasons including:

  • Incorrect card information
  • Incorrect billing address
  • Insufficient funds
  • Bank security restrictions
  • Fraud-prevention checks
  • Payment provider limitations

Because your bank or payment provider makes many authorization decisions directly, we may not always know the specific reason for a decline.

If your information appears correct, contact your financial institution or try another available payment method.

Why is my order being reviewed or verified?

Some orders may require additional review to help protect customers and VERNALWING from unauthorized transactions or fraud.

Factors that may trigger verification can include unusual payment activity, conflicting order information, or other security indicators.

If additional information is required, we may contact you.

Failure to complete necessary verification may result in the order being canceled and any applicable payment being refunded.

Accounts & Emails

Do I need an account to shop at VERNALWING?

This depends on the checkout options currently available on the website.

Where guest checkout is available, you may be able to place an order without creating an account.

Creating an account may make it easier to manage your information and review your order history.

I forgot my password. What should I do?

If account login is available, use the “Forgot Password” or password reset option on the login page.

Enter the email address associated with your account and follow the instructions sent to you.

Remember to check your spam or junk folder if you do not receive the reset email.

How do I unsubscribe from promotional emails?

Click the “Unsubscribe” link included at the bottom of eligible marketing emails.

You may also contact:

service@vernalwing.com

to request removal from promotional communications.

Please note that even after unsubscribing from marketing emails, we may still send essential transactional messages relating to:

  • Orders
  • Shipping
  • Returns
  • Refunds
  • Account security
  • Customer service requests

Customer Support

How can I contact VERNALWING?

You can contact our customer service team using:

Email: service@vernalwing.com
Phone: +1 (845) 299-6427

When asking about an existing order, please include your order number so we can identify your purchase more efficiently.

What information should I include when contacting customer service?

For order-related questions, we recommend including:

  • Your full name
  • Order number
  • Email address used for the order
  • A clear description of your question or issue

For damaged, defective, or incorrect products, please also include clear photographs.

Providing complete information can help us review your request more efficiently.

Where is VERNALWING located?

VERNALWING is operated by:

CHUNYAN INTERNATIONAL

338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States

Please note that this is our company business address and should not automatically be used as a return address.

Contact our customer service team before returning merchandise.

Still Need Help?

If your question is not answered above, please contact us and provide as much relevant information as possible.

VERNALWING
Operated by CHUNYAN INTERNATIONAL

Website: vernalwing.com
Email: service@vernalwing.com
Phone: +1 (845) 299-6427

Company Address:
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States

Our team will review your inquiry and assist you with the next appropriate step.

Below you’ll find answers to common questions about orders, shipping, tracking, returns, refunds, sizing, payments, and customer support.

If you cannot find the answer you need, please contact us at:

service@vernalwing.com

Orders

Can I change my shipping address after placing an order?

If your order has not yet entered fulfillment, we may be able to update the shipping address.

Please contact us as soon as possible at:

service@vernalwing.com

Include your order number and the correct shipping address.

Please make sure your address includes all necessary information, such as:

  • Street address
  • Apartment or suite number
  • City
  • State
  • ZIP code
  • Telephone number where applicable

Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

Can I change an item after placing my order?

If your order has not yet been processed, we may be able to help with certain changes, including:

  • Size
  • Color
  • Quantity
  • Shipping address
  • Removing an item

Contact us immediately at service@vernalwing.com with your order number and requested change.

Once fulfillment has started or the package has shipped, we may no longer be able to modify the order.

How do I cancel my order?

Please contact us as soon as possible at:

service@vernalwing.com

Include your order number and tell us that you would like to cancel.

We will make reasonable efforts to cancel the order before it enters fulfillment.

Once your order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery according to our Return & Refund Policy.

How long does it take to process my order?

Most VERNALWING orders are processed within:

1–3 business days

During holidays, major promotions, seasonal sales, or other periods of high order volume, processing may take up to:

7 business days

Business days generally exclude weekends and U.S. public holidays.

Why haven’t I received an order confirmation email?

Order confirmation emails are normally sent shortly after an order is successfully placed.

If you do not see the email:

  1. Check your spam or junk folder.
  2. Confirm that you entered the correct email address during checkout.
  3. Allow a short period for the email system to process the notification.

If you still cannot locate the confirmation, contact:

service@vernalwing.com

Please provide your name and any available order information so we can assist you.

Why haven’t I received a shipping confirmation?

A shipping confirmation is sent after your order has been dispatched.

Because most orders require 1–3 business days for processing, you may not receive shipping information immediately after placing the order.

During busy periods, processing may take longer.

If more than 7 business days have passed without a shipping update, please contact:

service@vernalwing.com

Shipping & Delivery

How long does shipping take?

After your order has been dispatched, standard shipping generally takes approximately:

5–7 business days

Combined with normal order processing, most orders may arrive approximately:

6–10 business days after the order is placed

These are estimates rather than guaranteed delivery dates.

Weather, carrier delays, holidays, destination, and other circumstances may affect delivery times.

How do I track my order?

Once your order ships, we will normally send tracking information to the email address used during checkout.

You can use the tracking number or tracking link provided in that email to follow the shipment.

If you cannot find your tracking information, contact:

service@vernalwing.com

and include your order number.

Why isn’t my tracking number working?

Tracking information may not become active immediately after shipment.

Please allow up to:

72 hours

for the carrier to scan the package and update its tracking system.

During this period, you may see messages such as:

  • Label Created
  • Shipment Information Received
  • Awaiting Carrier Pickup
  • Tracking Not Available

This does not necessarily mean that there is a problem with your order.

Why hasn’t my tracking information updated?

Tracking updates can sometimes pause while a package is moving between carrier facilities.

Common reasons include:

  • The package is in transit between sorting centers.
  • The carrier has not performed a new scan.
  • Weekend or holiday schedules have delayed updates.
  • The shipment is moving through a high-volume distribution center.

If the estimated delivery period has passed and there has been no meaningful tracking update, contact us at:

service@vernalwing.com

Why did my order arrive in more than one package?

VERNALWING may fulfill products from different inventory or fulfillment locations.

If your order contains several products, they may:

  • Ship separately
  • Have different tracking numbers
  • Arrive on different days

This allows available products to be shipped without unnecessarily waiting for other items in the same order.

Please review all tracking numbers associated with your purchase before reporting a missing item.

What should I do if only part of my order arrives?

First, check your shipping confirmation emails to determine whether your order was divided into multiple shipments.

If additional packages are still in transit, they may arrive separately.

If all tracking numbers show delivered but an item is still missing, please contact:

service@vernalwing.com

Include your order number and identify the missing product.

Why was my package returned to the sender?

Packages may be returned for several reasons, including:

  • Incorrect shipping address
  • Incomplete address
  • Missing apartment or suite number
  • Failed delivery attempts
  • Invalid contact information
  • Package not collected
  • Customer refusal
  • Other carrier delivery issues

If your package has been returned, please contact service@vernalwing.com so we can review the situation.

What happens if I entered the wrong shipping address?

Contact us immediately.

If the order has not entered fulfillment, we will try to update the address.

Once the package has shipped, we cannot guarantee that the address can be changed.

VERNALWING cannot guarantee successful delivery when incorrect or incomplete shipping information was provided at checkout.

Do I need to be home when my package arrives?

This depends on the shipping carrier, destination, package value, and delivery method.

Some shipments may be delivered without a signature, while others may require one.

If a signature is required and you miss the delivery, follow the carrier’s tracking information for instructions regarding:

  • Redelivery
  • Pickup
  • Delivery scheduling

My tracking says “Delivered,” but I can’t find my package. What should I do?

First, please:

  • Check around your property.
  • Ask household members.
  • Check with neighbors where appropriate.
  • Look around entrances, mailrooms, porches, or other safe delivery locations.
  • Review the carrier’s delivery information.

Sometimes carriers mark a package as delivered shortly before the physical delivery is completed.

If you still cannot locate the package, contact the carrier and then contact us at:

service@vernalwing.com

We will assist you with the available shipment information.

Returns & Refunds

What is VERNALWING’s return policy?

Eligible products may generally be returned for a refund if you submit your return request within:

7 business days after delivery

Returned products must generally be:

  • Unused
  • Unworn
  • Unwashed
  • Unaltered
  • In original condition
  • With original tags
  • With original packaging and accessories where applicable

Please review our full Return & Refund Policy before sending anything back.

How do I start a return?

Do not send the product back without contacting us first.

Email:

service@vernalwing.com

Please provide:

  • Your name
  • Order number
  • Product being returned
  • Reason for return
  • Photos where applicable

Once your request is reviewed, we will provide the appropriate return instructions and return destination.

Can I send my return to the company address listed on the website?

Not unless our customer service team specifically tells you to do so.

Our corporate business address may be different from the warehouse or facility that processes returns.

Always contact:

service@vernalwing.com

before sending a return.

Who pays for return shipping?

For ordinary returns resulting from:

  • Change of mind
  • Sizing preference
  • Color preference
  • Personal preference

the customer is generally responsible for return shipping.

If we confirm that we sent the wrong product or that an item arrived damaged or defective, VERNALWING will generally cover reasonable return-related shipping costs according to our Return & Refund Policy.

Are original shipping charges refundable?

For standard change-of-mind or preference-based returns, original shipping charges are generally non-refundable.

If the issue resulted from a verified error by VERNALWING or applicable law requires otherwise, the situation will be handled accordingly.

Can I exchange an item for a different size or color?

For preference-based size or color changes, we generally recommend:

  1. Returning the original eligible item for a refund.
  2. Placing a new order for the preferred size or color.

This prevents your preferred option from becoming unavailable while your original product is being returned.

What if I received the wrong item?

Please contact us within:

30 business days after delivery

at:

service@vernalwing.com

Include your order number and clear photographs showing the product you received.

Once the issue is verified, we will provide the appropriate resolution.

What if my product arrives damaged or defective?

Please contact us within:

30 business days after delivery

Provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Packaging photos where relevant

Do not discard the product or packaging before we have reviewed your request.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate solution.

Are all products returnable?

No.

Certain products may not qualify for standard returns for hygiene, personalization, or resale reasons.

Examples may include:

  • Earrings or pierced jewelry after opening or use
  • Hygiene-sensitive items after opening or use
  • Intimate apparel where identified
  • Used or worn products
  • Washed products
  • Altered products
  • Items without required tags
  • Personalized or customized merchandise
  • Products clearly marked Final Sale or Non-Returnable

Please check the applicable product page and our Return & Refund Policy before purchasing.

Can customized jerseys or personalized products be returned?

Products customized with customer-selected details, such as:

  • Names
  • Numbers
  • Lettering
  • Personalized designs

are generally not eligible for change-of-mind returns.

However, if a customized product arrives damaged, defective, or materially different from what you ordered, please contact us.

When will my refund be processed?

Once your return reaches the designated return facility, inspection generally takes:

1–3 business days

After the return is approved, we normally initiate the refund within:

3–5 business days

Your financial institution may then require additional time to post the refund.

Why haven’t I received my refund yet?

After we issue a refund, your bank, card issuer, or payment provider controls how quickly the funds appear in your account.

This additional processing period commonly takes approximately:

3–7 business days

As a result, the total time between your returned package arriving and the refund becoming visible may generally be approximately:

4–12 business days

If we have confirmed that your refund was issued but it has not appeared after the expected period, please contact your bank or payment provider first.

You may also contact us for confirmation of the refund status.

Products & Sizing

What types of products does VERNALWING sell?

VERNALWING currently offers products across seven main categories:

  • Activewear
  • Bags
  • Eyewear
  • Jewelry
  • Shoes
  • Watches
  • Women’s Fashion

Our Activewear collection also includes:

  • Basketball Uniforms
  • Rugby Uniforms
  • Yoga Clothing
  • Football Jerseys

How do I choose the right size?

Please review the sizing information available on the individual product page before placing your order.

Sizing may vary between different products, designs, and manufacturers.

We recommend comparing the measurements shown on the product page with an item you already own or with your body measurements where appropriate.

Do not rely only on your usual size label if specific measurements are provided.

Are product colors exactly the same as shown online?

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on:

  • Screen brightness
  • Monitor calibration
  • Device display
  • Photography lighting
  • Manufacturing variations

Small differences in color appearance are therefore possible.

Will every product look exactly like the product photos?

We aim to provide accurate product photographs and descriptions.

Minor differences may occur due to lighting, display settings, production batches, materials, or normal manufacturing variations.

If you believe the product you received is materially different from what you ordered, contact us at service@vernalwing.com.

Payments & Security

What payment methods do you accept?

The available payment methods are displayed during checkout.

Payment options may vary depending on your location, device, order, or payment service availability.

Please select one of the payment methods shown on the checkout page.

Is my payment information secure?

We use reasonable security measures and third-party payment technologies designed to protect online transactions.

Payment information may be processed directly by payment service providers rather than stored by VERNALWING.

For security reasons, please never send your complete credit card information to us through ordinary email.

Why is my payment being declined?

A transaction may be declined for reasons including:

  • Incorrect card information
  • Incorrect billing address
  • Insufficient funds
  • Bank security restrictions
  • Fraud-prevention checks
  • Payment provider limitations

Because your bank or payment provider makes many authorization decisions directly, we may not always know the specific reason for a decline.

If your information appears correct, contact your financial institution or try another available payment method.

Why is my order being reviewed or verified?

Some orders may require additional review to help protect customers and VERNALWING from unauthorized transactions or fraud.

Factors that may trigger verification can include unusual payment activity, conflicting order information, or other security indicators.

If additional information is required, we may contact you.

Failure to complete necessary verification may result in the order being canceled and any applicable payment being refunded.

Accounts & Emails

Do I need an account to shop at VERNALWING?

This depends on the checkout options currently available on the website.

Where guest checkout is available, you may be able to place an order without creating an account.

Creating an account may make it easier to manage your information and review your order history.

I forgot my password. What should I do?

If account login is available, use the “Forgot Password” or password reset option on the login page.

Enter the email address associated with your account and follow the instructions sent to you.

Remember to check your spam or junk folder if you do not receive the reset email.

How do I unsubscribe from promotional emails?

Click the “Unsubscribe” link included at the bottom of eligible marketing emails.

You may also contact:

service@vernalwing.com

to request removal from promotional communications.

Please note that even after unsubscribing from marketing emails, we may still send essential transactional messages relating to:

  • Orders
  • Shipping
  • Returns
  • Refunds
  • Account security
  • Customer service requests

Customer Support

How can I contact VERNALWING?

You can contact our customer service team using:

Email: service@vernalwing.com
Phone: +1 (845) 299-6427

When asking about an existing order, please include your order number so we can identify your purchase more efficiently.

What information should I include when contacting customer service?

For order-related questions, we recommend including:

  • Your full name
  • Order number
  • Email address used for the order
  • A clear description of your question or issue

For damaged, defective, or incorrect products, please also include clear photographs.

Providing complete information can help us review your request more efficiently.

Where is VERNALWING located?

VERNALWING is operated by:

CHUNYAN INTERNATIONAL

338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States

Please note that this is our company business address and should not automatically be used as a return address.

Contact our customer service team before returning merchandise.

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If your question is not answered above, please contact us and provide as much relevant information as possible.

VERNALWING
Operated by CHUNYAN INTERNATIONAL

Website: vernalwing.com
Email: service@vernalwing.com
Phone: +1 (845) 299-6427

Company Address:
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States

Our team will review your inquiry and assist you with the next appropriate step.

© 2026 CHUNYAN INTERNATIONAL. All rights reserved.