Shipping & Delivery
At VERNALWING, we want your order to move from checkout to delivery as smoothly as possible.
This Shipping & Delivery Policy explains how we process orders, estimated delivery times, shipping charges, tracking information, address changes, multiple-package shipments, and what to do if there is a delivery issue.
VERNALWING is operated by CHUNYAN INTERNATIONAL.
If you have questions about an existing order, please contact us at:
Shipping at a Glance
Order Processing: 1–3 business days
Peak Season Processing: Up to 7 business days
Standard U.S. Delivery: Approximately 5–7 business days after shipment
Typical Total Delivery Time: Approximately 6–10 business days from order placement
Tracking Activation: Please allow up to 72 hours after shipment
Shipping Charges: Calculated and displayed during checkout
Free Shipping: Available on qualifying orders over $49 within the contiguous United States
Delivery times are estimates and may vary depending on the destination, carrier conditions, holidays, weather, and other circumstances outside our reasonable control.
1. Where We Ship
VERNALWING currently ships to eligible addresses within the United States.
This may include:
- The 48 contiguous United States
- Alaska
- Hawaii
- Eligible U.S. territories
- Certain APO/FPO addresses where supported by available shipping services
At this time, international shipping outside the United States is not generally available.
Shipping availability for a particular destination will be confirmed during checkout.
Some remote locations, territories, or military addresses may require additional delivery time.
2. Order Processing
Once your order has been successfully placed and payment has been confirmed, we begin preparing it for shipment.
Most orders are processed within:
1–3 business days
Processing time refers to the period between order confirmation and when your package is handed over for shipment.
Business days generally exclude weekends and U.S. public holidays.
During high-volume periods such as:
- Black Friday
- Holiday shopping periods
- Seasonal promotions
- Major sales
- Other periods of unusually high order volume
processing may take up to:
7 business days
If you have not received a shipping confirmation after 7 business days, please contact us at service@vernalwing.com with your order number.
3. Estimated Shipping Time
Once your order has been dispatched, standard U.S. delivery generally takes approximately:
5–7 business days
For most customers in the contiguous United States, the total estimated time from placing an order to receiving it is approximately:
6–10 business days
This includes normal processing and shipping time.
For Alaska, Hawaii, U.S. territories, remote areas, or APO/FPO addresses, delivery may take longer.
Please remember that estimated delivery dates are not guaranteed delivery dates.
Delivery may be affected by:
- Carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete addresses
- Remote delivery locations
- Other circumstances outside our reasonable control
4. Shipping Costs
Shipping charges are calculated during checkout.
The amount may depend on factors such as:
- Delivery destination
- Package size
- Package weight
- Available shipping method
- Order value
The applicable shipping charge will be displayed before you complete your purchase.
Qualifying orders over $49 may receive free standard shipping within the contiguous United States.
Shipping promotions, thresholds, and availability may change from time to time and will be shown during checkout or as part of the applicable promotion.
Shipping terms for Alaska, Hawaii, U.S. territories, or other non-contiguous destinations may differ.
5. Shipping Carriers
Depending on the destination, package size, fulfillment location, and service availability, VERNALWING may use established shipping providers such as:
- USPS
- UPS
- FedEx
- Other qualified delivery partners where appropriate
The carrier used for a particular order may be selected automatically based on the most appropriate available shipping option.
Customers generally cannot select a specific carrier unless that option is made available during checkout.
6. Tracking Your Order
After your order has been shipped, we will normally send a shipping confirmation email containing tracking information.
Please check the email address you provided when placing your order.
Tracking information may include:
- Tracking number
- Carrier information
- Shipment status
- Estimated delivery date
- Tracking link
Please allow up to 72 hours after shipment for tracking information to begin displaying activity.
It is common for a shipping label to be created before the carrier performs the first physical scan.
During this period, your tracking status may temporarily show messages such as:
- Label Created
- Shipment Information Received
- Awaiting Carrier Pickup
- Tracking Information Not Available
This does not necessarily indicate a problem with your shipment.
7. I Didn’t Receive a Tracking Email
If you believe your order has shipped but you cannot find your tracking email, please:
- Check your spam or junk folder.
- Confirm that the email address used during checkout is correct.
- Search your inbox for VERNALWING.
- Allow normal order processing time before expecting shipping confirmation.
If you still cannot locate your tracking information, contact:
Please include your order number.
8. Tracking Has Not Updated
Tracking information does not always update continuously while a package is moving.
There may be periods when the package is traveling between distribution or sorting facilities without receiving a new scan.
Tracking delays can also happen because of:
- Weekends
- Holidays
- High carrier volumes
- Weather
- Transportation delays
- Technical delays in carrier systems
If the estimated delivery period has passed and your tracking has not shown a meaningful update, please contact us.
We can review the available shipment information and help determine the appropriate next step.
9. Orders Shipped in Multiple Packages
VERNALWING may fulfill orders from more than one warehouse or fulfillment location depending on product availability.
If you purchase multiple products, your order may therefore:
- Be divided into separate shipments
- Have more than one tracking number
- Arrive on different days
This is normal and does not necessarily mean that part of your order is missing.
Whenever possible, tracking information will be provided for each shipment.
Please review all tracking numbers associated with your order before contacting us about a missing item.
10. Changing Your Shipping Address
Please review your shipping address carefully before completing checkout.
If you notice an error after placing your order, contact us immediately at:
Please include:
- Your order number
- Your name
- The original shipping address
- The corrected shipping address
If your order has not yet entered fulfillment, we will make reasonable efforts to update the information.
Once an order has been processed, packed, or shipped, we may no longer be able to change the shipping address.
11. Customer Responsibility for Shipping Information
Customers are responsible for providing complete and accurate delivery information during checkout.
Please make sure your address includes all applicable details, including:
- Street number and street name
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number where required
VERNALWING cannot guarantee successful delivery when incorrect or incomplete information has been provided by the customer.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if you request reshipment.
12. Returned-to-Sender Packages
A shipping carrier may return a package to the sender for reasons including:
- Incorrect address
- Incomplete address
- Invalid ZIP code
- Missing apartment or suite number
- Repeated unsuccessful delivery attempts
- Customer refusal
- Package not collected
- Other delivery restrictions
If tracking shows that your package is being returned to the sender, please contact us at:
We will review the shipment and provide available options after the package status has been confirmed.
Depending on the circumstances, additional shipping charges may apply to reship an order where the return resulted from incorrect information provided during checkout.
13. Delayed Packages
Occasional shipping delays may occur after a package has been handed over to the carrier.
If your package is delayed:
- Review your latest tracking information.
- Allow the carrier reasonable time to update the shipment.
- Check whether weather, holidays, or other service disruptions are affecting deliveries.
- Contact the carrier if the tracking page provides an option to request additional delivery information.
- Contact VERNALWING if the estimated delivery period has passed and the issue remains unresolved.
You can reach us at:
Please include your order number and tracking number.
14. Packages Marked as Delivered but Not Received
If your tracking information shows “Delivered” but you cannot locate the package, we recommend first checking:
- Your front door or porch
- Side or rear entrances
- Mailbox or parcel locker
- Building reception
- Mailroom
- Property management office
- Household members
- Neighbors who may have accepted the delivery
In some cases, a carrier may mark a package as delivered shortly before the final physical delivery occurs.
You may also contact the carrier directly and provide your tracking number so they can review the delivery information.
If you still cannot locate the package after taking these steps, contact us at:
We will review the available information and assist you as reasonably possible.
15. Lost Packages
If tracking indicates that a shipment may have been lost while in transit, please contact us.
Depending on the circumstances, we may work with the applicable shipping carrier to investigate the shipment or submit a claim.
If a package is confirmed as lost in transit, we will determine an appropriate resolution according to the circumstances, which may include:
- Sending a replacement
- Issuing an eligible refund
- Providing another appropriate solution
You may be required to provide information needed for the carrier investigation.
16. Stolen Packages
If a carrier confirms that a package was delivered to the correct address but the package cannot be found, please contact the carrier first to request additional delivery details.
You should also check with household members, neighbors, reception staff, or property management where appropriate.
VERNALWING will review reported delivery issues on a case-by-case basis.
A package that has been confirmed as properly delivered is treated differently from a package confirmed as lost while in carrier transit.
We cannot guarantee a refund or replacement for every package reported missing after confirmed delivery.
17. Missed Delivery Attempts
Some packages may require:
- A signature
- Recipient confirmation
- Secure pickup
- Another delivery attempt
If you miss a delivery, please review the carrier’s tracking information.
The carrier may provide options such as:
- Scheduling redelivery
- Picking up the package
- Changing delivery instructions
- Collecting the package from an authorized facility
Please follow the carrier’s instructions before the package is returned to the sender.
18. Damaged Packages
If your order arrives with visible shipping damage, please keep:
- The product
- Original packaging
- Shipping box or mailer
- Shipping label
Take clear photographs of both the damaged product and packaging.
Contact:
within the applicable claim period and include your order number and photographs.
For verified damaged or defective products, please refer to our Return & Refund Policy.
19. Wrong or Missing Items
If you receive an incorrect product or believe an item is missing from your shipment, please first check whether your order was divided into multiple packages.
If all shipments have arrived and the issue remains, contact us at:
Please include:
- Order number
- Product received
- Product you expected
- Photographs where applicable
For an incorrect item or verified order fulfillment issue, please contact us within 30 business days after delivery.
20. Returns and Exchanges
Most eligible products may be returned according to our Return & Refund Policy.
For standard returns based on a change of mind, sizing preference, color preference, or similar reason:
Return requests should generally be submitted within 7 business days after delivery.
Products must meet our return condition requirements.
The customer is generally responsible for return shipping costs for preference-based returns.
If you receive:
- An incorrect product
- A damaged item
- A defective product
please contact us within:
30 business days after delivery
If the issue is verified, we will provide the appropriate resolution according to our Return & Refund Policy.
21. Peak Season Delivery
Major sales and holiday periods may result in longer-than-normal processing or carrier transit times.
These periods may include:
- Black Friday
- Cyber Monday
- Christmas and holiday season
- Major promotional campaigns
- Other periods of unusually high order volume
During peak periods, order processing may take up to 7 business days before shipment.
We recommend placing time-sensitive orders as early as possible because carrier delivery dates cannot always be guaranteed.
22. Shipping Estimates
All processing and delivery periods provided on VERNALWING are estimates unless we specifically state that a shipping service includes a guaranteed delivery date.
Shipping estimates do not constitute a guarantee that an order will arrive on a particular date.
Circumstances beyond our reasonable control may affect delivery.
We will nevertheless make reasonable efforts to assist customers when unexpected shipping issues occur.
23. Questions About Your Shipment?
If you have questions about:
- Order processing
- Shipping status
- Tracking
- Delivery delays
- Missing packages
- Multiple shipments
- Address corrections
- Damaged packages
please contact our customer service team.
When contacting us about an existing order, please include your order number and, if available, your tracking number.
Contact Information
VERNALWING
Operated by CHUNYAN INTERNATIONAL
Website: vernalwing.com
Email: service@vernalwing.com
Phone: +1 (845) 299-6427
Company Address:
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States
Please note that the company address above should not automatically be used as a return address.
If you need to return merchandise, contact service@vernalwing.com first so that we can provide the appropriate return instructions and destination.
© 2026 CHUNYAN INTERNATIONAL. All rights reserved.