Return & Refund Policy
At VERNALWING, we want you to feel confident when placing an order with us. We understand that an item may occasionally not be the right fit, may look different than expected, or may arrive with an issue.
This Return & Refund Policy explains when a product may be returned, when a replacement may be available, and how refunds are processed.
VERNALWING is operated by CHUNYAN INTERNATIONAL.
If you need assistance with a return, refund, or product issue, please contact us at:
Quick Return Guide
| SituationRequest PeriodResolution | ||
|---|---|---|
| Changed your mind / sizing issue | Within 7 business days after delivery | Eligible return for refund |
| Incorrect item received | Within 30 business days after delivery | Replacement or other appropriate resolution |
| Damaged or defective item | Within 30 business days after delivery | Replacement or other appropriate resolution |
| Personalized or customized item | Generally not returnable | Exceptions may apply if incorrect or defective |
| Used, worn, washed, or altered product | Not eligible | No return |
| Hygiene-sensitive items | Generally not eligible after opening or use | See exclusions below |
All returns and replacements remain subject to the conditions described in this policy.
1. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
Include your order number and the email address used to place the order.
We will make reasonable efforts to cancel an order before it enters fulfillment.
However, once an order has been processed, packed, or transferred to the shipping carrier, we may no longer be able to cancel or modify it.
If cancellation is no longer possible, you may request a return after receiving your order, provided the item meets the eligibility requirements described below.
2. Order Processing
Most orders are prepared for shipment within:
1โ3 business days
Business days generally do not include weekends or U.S. public holidays.
During periods of unusually high order volume, including major promotions, holidays, seasonal sales, or other peak shopping periods, processing may take up to:
7 business days
Processing time refers to the period between successful order confirmation and shipment. It does not include carrier transit time.
3. Estimated Delivery Time
After an order has been shipped, standard delivery generally takes approximately:
5โ7 business days
Delivery estimates begin after the order has been dispatched.
Therefore, under normal circumstances, the combined estimated processing and standard delivery period may be approximately:
6โ10 business days
Actual delivery times may vary depending on destination, carrier conditions, weather, holidays, order volume, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional shipping information.
4. Order Tracking
Once your order has shipped, tracking information will normally be sent to the email address provided during checkout.
Please allow up to 72 hours after receiving your shipping confirmation for tracking information to begin updating.
A carrier may create a tracking number before the package receives its first physical scan, so an initial delay in tracking updates does not necessarily mean the package has not shipped.
If you cannot locate your shipping confirmation, please check your spam or junk email folder.
If the estimated delivery period has passed and your tracking information has not updated, contact us at:
Please provide your order number so that we can assist you.
5. Standard Returns
If you change your mind, order the wrong size, or decide that an eligible product is not right for you, you may request a return.
Return Request Period
Your return request must be submitted within:
7 business days after the order is delivered
Requests submitted after this period may not be accepted except where otherwise required by applicable law.
Return Condition
To qualify for a standard return, the product must generally be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, makeup, or other signs of use
- In its original condition
- Returned with original tags attached
- Returned with original packaging where applicable
- Returned with accessories, manuals, cases, boxes, or other components originally supplied with the product
We reserve the right to refuse a return or reduce a refund where permitted by law if the returned item does not meet these conditions.
6. Non-Returnable Items
For health, hygiene, personalization, and resale reasons, certain products may not be eligible for standard returns.
These may include:
- Earrings or pierced jewelry after opening or use
- Hygiene-sensitive products after opening or use
- Intimate apparel or similar items identified as non-returnable
- Products that have been worn, washed, altered, or damaged after delivery
- Items missing original tags or essential packaging
- Personalized, customized, or made-to-order products
- Products marked Final Sale or Non-Returnable on the applicable product page
For customized merchandise, including products customized with names, numbers, lettering, or other customer-selected specifications, returns based solely on a change of mind, sizing preference, or personal preference are generally not accepted.
This exclusion does not prevent you from contacting us if a customized item arrives damaged, defective, or materially different from what you ordered.
7. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive:
- The wrong product
- The wrong size or variation compared with your confirmed order
- A damaged product
- A defective product
- An item materially different from what you ordered
please contact us within:
30 business days after delivery
Email:
To help us review the issue, please provide:
- Your order number
- A brief description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
- Any other information reasonably needed to verify the issue
Please do not discard the item or packaging until we have reviewed your request.
8. Replacements for Product Issues
If we confirm that an item was incorrect, damaged, or defective when delivered, we may provide an appropriate resolution, which may include:
- Sending a replacement
- Replacing the incorrect item with the item originally ordered
- Providing another solution agreed upon with you
- Issuing a refund when replacement is unavailable or otherwise appropriate
For an approved replacement resulting from our error or a verified product issue, VERNALWING will generally cover the reasonable shipping costs associated with the replacement process.
We will provide instructions before you return the affected product.
9. Size and Color Exchanges
If you ordered the correct product but would prefer another size, color, or style, this is treated differently from an incorrect or defective item.
For preference-based changes, please follow our standard return procedure.
If your return is approved:
- Return the original item according to our instructions.
- Receive the applicable refund.
- Place a new order for your preferred size, color, or style.
This approach helps avoid inventory problems because availability may change while a return is in transit.
10. How to Request a Return
Before sending any product back, contact:
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Supporting photographs if the item is damaged, defective, or incorrect
After reviewing your request, our customer service team will provide return instructions and, where applicable, the correct return destination.
Important
Do not send returns to our company business address unless our customer service team specifically instructs you to do so.
Our corporate address may not be the location where returns are processed.
Returns sent without authorization or sent to an incorrect address may experience significant delays and may not be recoverable.
11. Returning Your Package
After receiving return instructions:
- Pack the product securely.
- Include all original components and accessories.
- Follow the return instructions provided by our customer service team.
- Use a trackable shipping service where possible.
- Keep your shipping receipt and tracking number until the return is completed.
For ordinary preference-based returns, the customer is generally responsible for return shipping costs.
VERNALWING is not responsible for a return package lost in transit when the customer arranged the return shipping, except where otherwise required by applicable law.
12. Return Shipping Costs
Change of Mind, Fit, Size, or Preference
If you return an eligible product because:
- You changed your mind
- The item does not fit as preferred
- You prefer another color
- You no longer want the item
you are generally responsible for the cost of returning the product.
Our Error or Verified Product Issue
If we confirm that:
- We shipped the wrong item
- The product arrived damaged
- The product was defective when delivered
we will provide instructions regarding return shipping and will generally cover reasonable return-related shipping costs associated with the approved claim.
Please do not independently purchase expensive return shipping services without first contacting us.
13. Original Shipping Charges
For standard returns based on a change of mind, fit, size, color, or personal preference:
Original shipping charges are generally non-refundable.
Your refund will normally cover the eligible purchase price paid for the returned product.
If the return results from a verified error by VERNALWING or another circumstance for which applicable law requires shipping charges to be refunded, we will handle the refund accordingly.
14. Return Inspection
After your return reaches the designated return facility, it will be inspected.
Our typical inspection period is:
1โ3 business days
We may verify:
- Product condition
- Signs of wear or use
- Tags
- Packaging
- Accessories
- Whether the correct product was returned
- Whether the return meets the conditions of this policy
We will contact you if additional information is required.
15. Refund Processing
Once an eligible return has been received, inspected, and approved, the refund will generally be issued to the original payment method.
After approval, we normally initiate the refund within:
3โ5 business days
Once the refund has been submitted, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.
This additional processing period is commonly:
3โ7 business days
As a result, from the date the return arrives at our return facility, the total period before the refund appears in your account may generally be approximately:
4โ12 business days
Actual banking processing times are outside our control.
We will normally send you an email after the refund has been initiated.
16. Partial Refunds or Rejected Returns
Where permitted by applicable law, we may refuse a return or provide only a partial refund if a returned item:
- Shows signs of use or wear
- Has been washed or altered
- Is damaged for reasons unrelated to its original condition
- Is missing parts or accessories
- Is missing required tags
- Is returned outside the applicable return period
- Is a non-returnable product
- Does not match the item associated with the return request
If there is an issue with your returned product, we may contact you before completing the return.
17. Multiple-Package Orders
VERNALWING products may be fulfilled from more than one inventory or fulfillment location.
If your order includes several products, your items may occasionally:
- Ship separately
- Have different tracking numbers
- Arrive on different dates
Receiving only part of your order does not necessarily mean an item is missing.
Please review all tracking information associated with your order before submitting a missing-item claim.
If all expected delivery periods have passed and part of your order is still missing, contact:
18. Delayed or Missing Deliveries
Carrier tracking information should be used to monitor delivery progress.
If a package is delayed, we recommend first reviewing the latest tracking status.
If your estimated delivery period has passed or the tracking information indicates an unusual issue, please contact us.
We will review the available shipping information and assist where reasonably possible.
Depending on the circumstances, we may also ask you to communicate with the shipping carrier or provide additional information required for a carrier investigation.
19. Incorrect Shipping Address
Customers are responsible for reviewing shipping information carefully before submitting an order.
If you discover an address error, contact us immediately at:
We will attempt to update the address if the order has not yet entered fulfillment.
Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer’s responsibility where permitted by applicable law.
20. Refused or Undeliverable Packages
A package may be returned to the sender because of:
- An incorrect or incomplete address
- Repeated unsuccessful delivery attempts
- Customer refusal
- Failure to collect the package
- Other carrier-related delivery issues
If a package is returned to us as undeliverable, please contact customer service.
Any refund or reshipment will depend on the circumstances and may be subject to reasonable shipping costs where permitted by law.
21. Promotional and Final Sale Items
Unless specifically marked otherwise, eligible discounted products may follow the same return conditions described in this policy.
However, products clearly identified on the product page as:
Final Sale, Non-Returnable, Personalized, or Customized
may not qualify for change-of-mind returns.
This does not remove rights relating to materially defective, damaged, or incorrectly supplied products where applicable law provides otherwise.
22. Return Fraud and Abuse
To protect our customers and business, we may review returns for fraudulent or abusive activity.
Examples may include:
- Returning a different product than the one purchased
- Returning counterfeit merchandise
- Repeatedly using and returning products
- Manipulating promotional offers through returns
- Providing intentionally false information regarding damage or delivery
We reserve the right to reject fraudulent return requests and take reasonable measures to protect our business, subject to applicable law.
23. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or waive any rights that cannot legally be waived under applicable consumer protection law.
If applicable law provides you with rights beyond those described in this policy, those legal rights will continue to apply.
24. Changes to This Policy
We may update this Return & Refund Policy periodically to reflect changes in our operations, fulfillment procedures, products, customer service practices, or applicable requirements.
When changes are made, the revised version will be published on this page and the Last Updated date will be changed accordingly.
The policy applicable to your purchase will be determined in accordance with applicable law and the terms in effect when relevant.
25. Contact Us
If you have questions about a return, refund, replacement, damaged product, or this policy, please contact:
VERNALWING
Operated by CHUNYAN INTERNATIONAL
Website: vernalwing.com
Email: service@vernalwing.com
Phone: +1 (845) 299-6427
Company Address:
338 NORTH SOLDANO AVE
AZUSA, CA 91702
United States
Return Address Notice
Please do not send returned merchandise to the company address above unless VERNALWING customer service has specifically confirmed that address for your return.
Contact service@vernalwing.com before returning any product so that we can provide the appropriate instructions and return destination.
ยฉ 2026 CHUNYAN INTERNATIONAL. All rights reserved.